3 Awesome Benefits of Investing in Employee Satisfaction
Every business strives to keep their customers happy, but what about the people who interact with your customers on a daily basis? Without happy, satisfied employees, customer relations are likely to suffer. An employee who is not engaged at work and who doesn’t even like being in their role is not going to want to go above and beyond the call of duty when it comes to customer service. Additionally, unsatisfied, unmotivated employees aren’t going to be consistently hitting the type of results that you want for your business, in almost every area. So, it’s safe to say that keeping your employees happy can have a number of great benefits for your company. We’ve listed some of them here.
#1. Better Productivity
If you have ever worked in a job that you hated, you will probably understand just how difficult it can be to truly engage with the work and produce the best results. Employees who are dissatisfied at work are unlikely to want to put any extra effort in, leading to a workforce that clock in, do the bare minimum required of them, and go home. As a result, you may see your productivity levels dwindle – in addition to little effort, employees who aren’t happy with work are more susceptible to turning up late and taking sick days, which can also have an effect. Use the surveys provided by insightlink.com to find out exactly what your employees think of their job and what you can do to improve their experience.
#2. Happier Customers
If your efforts are all going on keeping your customers happy and satisfied, then it will pay off to invest some of your time and money into encouraging greater employee satisfaction. This is especially true of ‘front line’ employees who spend their working day talking to and interacting with customers. Employees who are satisfied at work are more likely to deliver an exceptional level of customer service and take pride in making sure that the customers they deal with have an awesome experience. As a result, your customers will be happier with the service that you provide, leading to extra reputation points and better word of mouth marketing.
#3. Low Employee Turnover
When employees work in a job that they love and are fully satisfied with, most of the time, they don’t want to leave unless something happens that makes it impossible to stay. When you invest time and money into improving the employee experience and making sure that each employee is satisfied in their role, you will have fewer people leaving the company to look for a better position. In turn, you’ll be able to save money on recruiting and training new hires. Additionally, loyal employees are more likely to be working towards getting promoted, giving you more options when it comes to saving money and time by hiring from within the company.
There are many reasons why companies with satisfied, motivated workforces tend to do better. Would you like to add to this list? We’d love to hear from you in the comments.