Why SaaS Performance is Critically Important
The move away from traditional software to SaaS applications has resulted in an increased need for performance. Where a casual Web browser may tolerate a slow-loading page, SaaS users tend to be much more sensitive to performance issues. After all, they need software to perform in order to do their jobs. Excessive delays are both frustrating and a drain on productivity.
According to a recent blog post on YOTTAA, 3 Reasons Why SaaS Application Performance Matters, SaaS applications present several performance challenges including: longer usage by users, short contracts and low barriers to switching to another provider, and the fact that improving SaaS application performance is hard.
For example, consider the casual Web surfer versus a typical office worker who relies on cloud-based word processing and spreadsheet software. The casual user might jump on the Internet a few times each day to look up information or check the latest news. In contrast, the office worker is logged in all day long, using the Internet to access software. If performance is sluggish, the casual user will likely be annoyed but will find something else to do. Meanwhile, the office worker has no choice other than to wait patiently for the software to load.
Users are usually accessing SaaS applications for business-critical work and tend to spend a lot of time interacting with these applications. Thus, they tend to be more demanding and sensitive to performance issues. As such, particularly in the case of SaaS applications with a globally distributed customer base, solutions such as Aryaka’s Network for SaaS providers become an important tool for SaaS providers.
According to Aryaka, its network for SaaS providers “…enables SaaS providers to effectively scale their solutions and simultaneously enhance customer satisfaction by enabling their clients / end users access to the applications at LAN-like speeds from anywhere in the world.”
Aryaka’s solutions are ideal due to their ability to provide an “optimized, enterprise grade network combined with TCP optimization, caching and compression technologies.” If you are a SaaS application provider, optimizing performance can be a competitive advantage.
1. Yottaa’s Site Optimization & Web Performance Blog, “3 Reasons Why SaaS Application Performance Matters”
2. Aryaka, “Software as-a-Service(SaaS) Application Network Performance Management”