Enterprises won’t survive without a proper communication channel. And it is because of the fact that communication technology is evolving continuously to address the need for efficient services. We are too familiar already with landlines, which became our traditional phone system for quite a long time until the introduction of mobile or cell phones.
Not too recently, another remarkable development in the world of communication technology emerged with a promise of more value-added features compared to the conventional landline system and SIM card-operated cell phones. It is called VoIP or Voice over Internet Protocol.
What are the differences between cell phones, landlines, and VoIP?
If you are planning to launch a business phone number in the future or let’s say, you’ve already had one currently operating, it would be paramount that you know which would be the best choice for your communication. So, let’s discuss the differences between the three for us to come up with the best option:
Cell Phones – if you would notice, cell phones are also referred to as mobile phones. And that’s it, they are mobile devices by nature. More businesses, especially startup ones preferred cell phones over the conventional and high-cost landline system. Cell phones provide staff to work away from office desks and can receive calls beyond office hours. The major downside with mobile phones is the fact that they need a good signal from your service network for you to communicate effectively.
Landlines – It was noted that the first telephone line is constructed in 1877. Accordingly, 53 percent of the total population no longer utilizes landline phones. Most of them are now depending on mobile phone services. Since the beginning of the 2020s, landline phone users have decreased almost drastically. Moreover, telecommunication companies such as AT&T and Verizon are in the attempt to eliminate landline phones.
But few still wanted to keep the landline. For them, it can still offer peace of mind in case that you misplace or damage your cell phone, or severe weather causes a power outage which eventually would prevent you from charging your phone, you can fall back to your landline phone service.
Voice over Internet Protocol (VoIP) – VoIP, on the other hand, is cloud-based communication technology. And as the description says, it resides in a “cloud”. It means that you have the freedom to place and receive incoming calls through Internet connectivity. Compared to the conventional phone system that utilizes wires and cables to create a possible connection, VoIP solely depends on the power of the Internet, making it possible to connect with anyone anytime and anywhere.
However, VoIP is not possible without the use of smartphones, computers, VoIP-enabled phones, or even traditional phones. As mentioned, you still need a physical device to be able to use the VoIP system.
How to make VoIP calls?
VoIP is no doubt accessible to anyone provided that he has a stable Internet connection. That alone is one of the major advantages of using this phone system. Besides, making VoIP calls are possible through the following:
Through a computer or softphone – various programs and applications are now available over the Internet that will allow you to make outgoing calls such as Skype, Google Voice, and others.
Via smartphone – perhaps this is the most convenient way of utilizing the VoIP system. It is easy to download apps like Skype and then make a call via the Internet.
Using a dedicated VoIP phone – at first glance, it may look like a traditional phone. However, it is not connected to a phone line just like analog phones do but directly connects to a computer network.
What are the significant features of VoIP?
There are various features a VoIP system has that are remarkably helpful in enhancing your business presence. Let’s take a look at some of them.
Automatic call forwarding – one of the most useful and helpful features a VoIP system has is the ability to receive calls and then reroute them to a designated number or numbers. What is good about this feature is that you are building trust and at the same time, enhances your company’s image in a very positive way.
Auto-attendant – the benefits of having an auto attendant cannot be overlooked. Think of someone handling call management efficiently without the intervention of a human being. With its VoIP menu system, calls can be transferred to the appropriate person or department without going through a receptionist or phone operator. Thus, minimizing the cost of hiring an employee just to answer incoming calls and forward to appropriate individuals.
Voicemail to email – is this even possible? Yes, with a VoIP system. Be reminded that this is not a transcribed audio from voicemail then sent to your email in a transcript. Rather, it is still the same audio file sent to your email. With this kind of feature, it is easy for you to comprehend the messages from your supposed-to-be caller.
In this advanced world of technology, we are more inclined to adopt the latest trend, especially in the communication system. While adapting is crucial for the enhancement of your enterprise, you should also not take for granted the fact that it all depends upon your budget, your business’ needs, and the right service provider.
Telnum has been in the market for a long time and has helped thousands of business owners and entrepreneurs succeed in their respective business goals. Be among them. Visit Telnum and learn how VoIP can boost your business presence without compromising your budget.